*IMPORTANT*

Client Policies and Procedures

• Entrance Requirements for New Clients
  • Dog(s) must complete a brief interview process
  • Dog(s) must be 4 months of age or older
  • Dog(s) must be spayed or neutered if over 6 months of age
  • Dog(s) must be current on Rabies, Distemper, H3N8 Canine Influenza and Bordatella vaccinations
  • Dog(s) must have a negative fecal exam by Zinc Sulfate Centrifugation testing for intestinal parasites including Giardia within the last 30 days prior to first visit with updates annually
  • Dog(s) must be in good health and flea/tick free
  • Dog(s) must be non-aggressive
  • Dog(s) must have a completed Pet Care Agreement and credit card number on file
     
• The Dog Spot Petcare, Inc. Daycare Hours of Operation
  • Monday – Friday:7am – 6:30pm
  • Saturday: 9am – 5pm
  • Sunday: 9am – 2pm
     
• FREE Puppy Play-Time Hours
  
  • Saturday 12pm – 1pm
  • FREE for all puppies up to 6 months old. GREAT for the critical developmental stages of a puppy’s life to help grow into a well socialized dog. Owners are welcome to attend with their new puppy to get some well needed play-time, exercise and socialization.

    Puppy Play-Time is NOT AVAILABLE during weeks of Holidays and Spring Break due to the large number of boarding dogs in our care.  Please call to confirm Puppy Play-Time availability.  Thank you!

• Late Pick-Up & Early Drop-Off FEES (reservations required)         $5.00/half hour

o         Monday-Friday (7am-6:30pm Regular Hours)

§          Early Drop-Off – NOT AVAILABLE

§          Late Pick-Up – until 8pm

o         Saturday (9am-5pm Regular Hours)

§          Early Drop-Off – 7:30am-9am

§          Late Pick-Up – until 7pm

o         Sunday (9am-2pm Regular Hours)

§          Early Drop-Off – 7:30am-9am

§          Late Pick-Up - until 5pm

• For daycare, dogs will be overnight boarded if parents do not pick up by the last “late” pick up time.  For overnight boarding, if parents do not call ahead to alert that dog(s) will not be picked-up on the scheduled day, a double boarding charge will be assessed for each night after the scheduled date of departure.
   
• *Dedicated Personal Care*
  • 24/7 Customer Service
  • Email Reservation Requests
  • Open 365 days a year!
  • Conveniently pamper your pooch, all under one WOOF!
     
• Overnight Boarding & Daycare Cancellation
  • The Dog Spot Petcare, Inc. staff asks that overnight boarding and daycare cancellations be made 48 hours in advance and 72 hours in advance for Holidays.  Daycare visitors will be charged their normal rate for a no-show and boarders are charged a one-night cancellation fee.  Clients with Holiday boarding reservations that no show or cancel past the 72 hour timeframe will be charged for their full visit.  The Dog Spot Petcare, Inc. may have other clients on a waiting list for boarding and or daycare, therefore, this is a strict policy and will be fully enforced.
     
• Holiday Boarding Fee
  • There is an additional fee applied to boarding dogs staying the night of a holiday.  Holidays that are recognized by the United States Postal Service and The Dog Spot Petcare, Inc. are:
    • New Years Day – January 1^st
    • Christmas – December 25^th
    • Thanksgiving – November
    • Spring Break - March/April
    • Easter Sunday
    • Memorial Day – May
    • Independence Day – July 4^th
    • Labor Day 
  • This rate is only for the holiday night of boarding and will be applied to your bill as a Holiday Boarding Fee based on the number of dogs boarding in the same family (see website for holiday rates).
     
• Overnight Boarding Check-in & Check-out Times
  • Overnight boarders may check in at any time during business hours on their arrival date.  Check-out time is by 10am on the scheduled date of departure.  If overnight guests are not picked-up by the check-out time, applicable daycare rates will apply.  All guests must be picked-up during business hours on their scheduled date of departure or additional fees may apply.
     
• Dog Fights
  • The key to dog fights is prevention.  The Dog Spot Petcare, Inc. does not accept aggressive dogs.  Our thorough interview process screens for aggression.  If an accepted dog exhibits unacceptable behavior, the dog is given a timeout and the owner is informed of the concern.  The Dog Spot Petcare, Inc. will work with the owner to resolve the problem or the dog will be asked to not return to daycare.
  • All staff members are also certified Pet Care Technicians through PCSA, are American Red Cross Pet First Aid/CPR certified and work daily with staff dog trainer/behaviorist to keep your dog safe, clean and well cared for.
     
• Dog Injuries or Illnesses
  • All dogs are constantly supervised and monitored, however, should any dog become sick or injured during their stay, The Dog Spot Petcare, Inc. will take the dog to one of the vets listed below.  Owners will be responsible for any bills and or fees incurred by a visit to the veterinarian in the case of an emergency.
  • Daily wellness checks are performed at 8am, 11am, 4pm & 8pm to ensure each dogs safety and continuous care.  It is the responsibility of The Dog Spot Petcare, Inc. staff to provide quality care to the dogs in our daycare and boarding environment at all times.  Hourly observation and wellness checks are required daily looking for cuts, scrapes, eye/ear infections, Papillomavirus, diarrhea, abnormal behavior, etc. 

ON CALL VETERINARIAN

Emergency Veterinary Service, LTD.

820 Ogden Ave.

Lisle, IL  60532

Phone: (630) 960-2900

OR

Dr. Ken Eisenberg/Dr. Jim Antonicic

All Creatures Great and Small

4945 Forest Ave.

Downers Grove, IL  60515

Phone: (630) 852-0910

• Dog Supervision
  • The dogs are constantly supervised by a 15:1 dog/employee ratio.  Inappropriate play is stopped and good behavior is rewarded.  The staff keeps the dogs safe, clean and well cared for.  They are never left alone.  Check out our LIVE Doggie-Cams so that you can watch your playful pooch during the day too!!
     
• Failing the Interview or being Evicted from Daycare
  • Failing the interview process or being evicted from daycare does happen but it’s not the end of the world.  The Dog Spot Petcare, Inc. wants to do what’s best for all the dogs in our care.  If your dog fails the interview, it does not mean we don’t care about your dog.  This unique environment may just be too overwhelming.  Some dogs just need a little training and socialization before coming to daycare.
     
• Dogs that are Shy or Growl Sometimes
  • Complete the interview process.  If your dog doesn’t pass the first time, we can suggest a training class to help teach more appropriate dog-to-dog interactions.  If your dog is shy, don’t worry.  All first timers go through an orientation process so they can meet all the dogs in small groups on their first day.  This helps them adjust.  Try a half day to keep your dog’s stress level low.  Give your dog a couple really good treats on your way in the door.  Don’t act nervous, or your dog will become more nervous.  If you are planning on boarding, do a couple daycare sessions first so they can get adjusted before their long stay.
     
• Food
  • All food is owner supplied to maintain consistency in your dog’s diet.  If your dog is here for daycare, and you wish for your dog to have lunch, bring your own container or baggie with their name on it.  Dogs are not given anything you don’t supply or approve.  Most dogs do fine without lunch but it is your choice.  There is no food allowed in the daycare play areas so all dogs are separated and fed individually.
     
• Toys or Beds
  • Do not bring toys or beds for daycare, but for overnight boarders you can bring anything you like to make your dog feel more at home as those items stay in their individual kennels.
  • The Dog Spot Petcare, Inc. supplies safe toys for the scheduled “toy time” and “tennis ball play” in the daycare environment.  These sessions are at scheduled times and controlled by the staff so that dogs do not become toy possessive or aggressive.  Dog daycare is for group play, interaction, socialization and exercise!
     
• Collars and Leashes
  • All dogs must have a collar with a tag that has your current contact info on it, as well as the dog’s name.  We will remove your dog’s collar and leash when entering the play area to prevent collars getting caught up during play.  All of your dog’s items will be hung on their personal hook with your dog’s name and picture on it.
     
• Water
  • There is ALWAYS plenty of fresh water available to your dog!
     
• Doggie-Cams
  • The Dog Spot Petcare, Inc. offers online Doggie-Cams for you to see what you furry friend is doing during the day.  Simply log onto the Internet and go to our website (www.dogspot.org).  Click on the tab for the Doggie-Cams and watch away!
     
• A Clean & Safe Facility
  • The Dog Spot Petcare, Inc. uses specialized cleaners and disinfectants that are specifically designed for kennels.  The Dog Spot Petcare, Inc. also has specialized air purification and disinfecting systems to keep the air we breathe clean and safe from impurities.  As always, we are constantly dog proofing and checking for safety issues at our location!
     
• Questions
  • Please feel welcome to contact The Dog Spot Petcare, Inc. at (630) 795-0099 with any questions or concerns.  Our friendly staff will be happy to assist you.